Service status

This page provides an up-to-date overview of the impact of the current pandemic on our core business functions and actions we are taking to minimise disruption.

Last updated: 23 June 2020

DELIVERY

LIMITED

Normal service and delivery in place from the US and UK facilities. Some countries have delivery restrictions in place. Please contact us for delivery details.

PHONE

LIMITED

Due to staff working remotely, office calls are being transferred to mobiles.

EMAIL

GOOD

Most staff are working remotely. Regular and timely response via email.

PRODUCTION

GOOD

Normal production in the US facility. Some lead time extensions in place in the UK facility. Priority manufacturing and expedited service is available if needed.

STOCK

GOOD

We have increased inventory to support customer order fulfillment; no current supply chain delays.

VIRTUAL MEETINGS

GOOD

Non-essential in-person meetings and visits discouraged, virtual meetings in place.


For status updates from our delivery partners, please visit UPS and FedEx for the latest information.

Many of our staff are working remotely and are available as usual via email and mobile telephone. Please do not hesitate to contact us if you have any questions or concerns.

Thank you for staying with us through these unprecedented and uncertain times.

Stay safe.